Who is your target audience? Are your offline and online marketing activities aligned? What are the online trends and developments in your market? In order to start with digital marketing activities it is important to first make an assessment of your target audience behaviour and determine your online strategy to connect and convert this audience into leads and clients. Expand Online works with a straightforward methodology to help you fill in your business goals.
All of our client partnerships start with an analysis of the current results through access to your current online channels and web statistics. We will also interview key stakeholders within and around your organisation and use external data sources to benchmark your situation with others. By using these insights, we can make a clear assessment of your current situation.
We believe it is extremely important to understand the behaviour of your target audience, before starting to address them. Therefore we analyse their behaviour across devices, online channels and websites. With these insights we can clearly identify which online media channels best match with your audience.
In order to determine the right strategy, we first need to identify what your overall business goals are and break them down into realistic online goals. We then go a step further, and analyse what the potential results are per online channel. These forecasted targets are measured through KPIs (key performance indicators).
Expand Online believes in an integrated approach between channels, media and devices. It is important to get a clear insight in the attribution of the value of an impression, click and conversion in each phase of the customer journey. We therefore build a matrix of the different online channels (e.g. Search, Display and Social Media) and actions per phase within this journey. We use the See Think Do model to outline all the elements that are important to consider in mapping the online customer journey. We also look for synergy between online and offline media within our 3C model by using your marketing activities calendar and make a timeline for the upcoming period (e.g. year) in which synergy between all media channels are being presented.
After rolling out the online campaigns per channel, the results will be continuously monitored. It is essential to track all the clicks and conversions and compare these results with the KPIs that have been set out. We optimize the digital media channels that we carefully selected with techniques such as bid management, ad testing, conversion optimization and quality score improvements. We also closely monitor new developments include new features to further improve the results. Besides using off-the-shelf tooling, we have also developed in-house digital marketing software to be able to make mass optimizations and further improve results.
You will receive a periodic report per week, month or quarter to review the results that have been made. Our reports are always accompanied with a clear explanation of the impact, performance and forecasted next steps. We believe that an integrated approach between all marketing channels derives the best results. Therefore we will also look at other marketing activities and overall business and market developments during our periodic evaluation meetings. Expand Online also regularly organises training sessions and workshops to enable your team to update your digital marketing knowledge.