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Rituals

Rituals was launched in 2000 and has grown into a must-have Home & Body cosmetics brand over the years.  Everyday routines turn into meaningful rituals, which is what Rituals is all about. The brand has the utmost strong drive for ambition and aims for continuous growth. The goal of its campaign stems from this ambition: increasing revenue in its primary markets, namely the Netherlands and Germany, all the while growing in all other countries where Rituals resides (Europe and the United States). How? By improving their organic findability.

Challenge

Each country has its own Rituals website, which is needed in order to ship the products to various countries. As a result, there are no less than 22 duplicates of the English website alone! It’s not great in terms of your SEO when you consider the large amount of duplicate content, significant fragmentation in authority and waste of crawl budget with more than one million pages.

Here’s a representation of the situation which happened in practice: people in France that used French search terms in their search ended up on a French website of Luxembourg. Why? Duplicate content and incorrect hreflang tags which resulted in the wrong indexation. As a Frenchman, it wasn’t possible to check out on Luxembourg’s website version. In addition, if you switched countries on the website, the content of your cart wouldn’t automatically switch to the website version of the domestic country. And you end with an empty shopping cart: a true conversion killer.

Strategy and approach

In an attempt to solve this problem, we started a thorough rationalization of all Rituals websites. This entails an extensive migration of all individual websites to one .com domain, focusing on “indexability”, “crawlability”, “authority” and “usability”. We kept the deadline of Fall in mind, so the rewards could be reaped in the winter season: the ultimate gift giving season for Rituals.

Besides rationalization, the right international tagging had to be added (“hreflang” and Search Console). And of course, each language had different countries and currencies. Because of the large amount of pages and duplicates, Google failed to pick up on the pages in the way that it should have. The choice was made to make one version indexable per language/currency. The following considerations were taken into account:

  • The link value of the duplicates could not be lost, which is why 301-redirects were moved from the duplicate pages to the the main page.
  • The pages that were to disappear still needed to be available for campaigns and check out, which is why duplicates of those pages were created. However, these duplicate pages aren’t visible in search engines. Consequently, a ‘disallow’ in the robots.txt (crawlability & indexability) and, for the completeness, a ‘noindex’ were added to the “new” duplicate pages.

Results

This case may have been the biggest and most complex SEO challenge we have ever encountered. A sprawl of websites per country with a good amount of duplicate content and significant fragmentation of authority, link value and crawl budget.

Various countries/languages have been deployed ever since and the first results are incredibly positive. The indexation greatly improved, the crawl budget was much better spent, the authority has increased and… people can now check out on the website which they entered into organically. Even before Rituals peak season has started (winter), revenue  already increased by 186%!

Do you also want to increase your organic findability?

Or do you want to get some advice for your company? Contact us!